Data cluster

Automation ROI

Numbers on the payoff of chat automation: the effect of chatbots and autofunnels, adoption rates, and what actually saves time and money.

Lead report Aug 12, 2026

What customers think about AI in support

Two-thirds of customers would prefer companies stopped using AI in support — even as deployment grows. Data on consumer attitudes.

Gartner projects agentic AI will autonomously resolve 80% of common issues by 2029. We set the forecast against current data.

AI keeps over 45% of contacts away from humans but fully closes only around 14%. Data on the deflection-resolution gap, with sources.

The cost gap between AI and human handling of a single contact is measured in orders of magnitude. 2026 cost-per-contact data with sources.

How fast retail spending through chatbots is growing: data on the market size and its forecast — with primary sources.

How much businesses save on support with chatbots and under what conditions: data on the savings and their limits — with primary sources.

How much automation really saves and under what conditions: data on support cost savings, chatbot adoption and market growth — with sources.