Tags
#channels
4 articles
The scale of Telegram: a billion users and 2.4m channels
Telegram passed a billion monthly active users. Data on audience, channels and the share on paid subscriptions, with sources.
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First response time by channel: chat, email, social
How long businesses take to respond in each channel and what customers expect: 2026 first-response benchmarks with sources.
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The scale of TikTok Shop: what runs through a video storefront
TikTok Shop became the fastest-growing social commerce channel within a year. Data on GMV, market share and seller count, with sources.
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WhatsApp Business as a channel: the scale in numbers
How big the channel of business-to-customer messaging is: Meta data on WhatsApp Business and people-to-business conversations — with sources.
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